Privacy Policy

1. Definitions

• Personal Data means information that identifies, relates to, or could reasonably be linked to an identifiable individual.
• Usage Data means information collected automatically when using the Service.
• Cookies are small files stored on your device that help improve functionality and performance.
• Service Provider means any third party who processes data on behalf of the Company.
• Business Transaction means a merger, acquisition, restructuring, asset sale, or similar corporate transaction.

2. Information We Collect

2.1 Personal Data You Provide

We may collect:

• Name
• Email address
• Phone number
• Service address (City, State, County, Zip Code)
• Billing information
• Information submitted through online forms
• Information provided during phone calls
• Call recordings collected through tracked phone numbers

2.2 Automatically Collected Data

When you access the Service, we may automatically collect:

• IP address
• Browser type and version
• Device type and identifiers
• Pages visited
• Date and time of visit
• Referring URLs
• Interaction and usage data

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. How We Use Personal Data

We use Personal Data to:

• Provide dumpster rental services
• Process orders and payments
• Coordinate delivery and pickup
• Send service confirmations and updates
• Provide customer support
• Communicate via SMS where consent has been provided
• Improve website performance and service quality
• Conduct analytics and remarketing campaigns
• Detect fraud and protect against misuse
• Comply with legal and regulatory obligations

We do not sell Personal Data.

4. SMS Communications and Mobile Data

If you provide your mobile number and expressly consent, you agree to receive SMS messages from Wish Junk Removal.

4.1 Types of Messages

Messages may include:

• Service confirmations
• Delivery and pickup notifications
• Pricing information
• Appointment reminders
• Account updates
• Customer support responses
• Marketing messages, if separately opted in

4.2 Consent

SMS consent may be obtained through:

• Website forms with a clear, unchecked opt-in checkbox
• Keyword opt-in
• Written or electronic consent
• Verbal consent where permitted by law

Consent to receive SMS marketing messages is not a condition of purchase.

4.3 Message Frequency

Message frequency varies based on service activity and customer interaction.

4.4 Opt-Out

You may opt out at any time by replying STOP to any message. A confirmation message may be sent after opting out.

4.5 Help

Reply HELP for assistance or contact ops@wishjunkremoval.com.

4.6 Message and Data Rates

Message and data rates may apply. Contact your wireless provider for details.

4.7 Mobile Information Sharing

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain session functionality
• Improve user experience
• Analyze traffic and engagement
• Support advertising and remarketing campaigns

You may disable cookies through your browser settings. Some features of the Service may not function properly if cookies are disabled.

6. Sharing of Information

We may disclose Personal Data:

• To Service Providers who assist in operating our business
• To payment processors for transaction processing
• To analytics and hosting providers
• When required by law
• To protect our legal rights
• In connection with a Business Transaction

Service Providers are contractually required to safeguard Personal Data and use it only for authorized purposes.

6.1 SMS and Mobile Opt-In Data

This exclusion applies regardless of the sharing categories listed above. No mobile opt-in data or SMS consent record is sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

7. Payment Processing

Payments may be processed through third-party payment processors that comply with PCI-DSS standards. We do not store full credit card details unless necessary for transaction processing.

8. Data Retention

We retain Personal Data only as long as necessary to:

• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Usage Data may be retained for internal analysis purposes.

9. Data Transfers

Personal Data may be stored and processed in jurisdictions outside your state or country of residence. By using the Service, you consent to such transfers.

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Data. No method of transmission over the Internet is completely secure.

11. Children’s Privacy

The Service is not directed to individuals under 18. We do not knowingly collect Personal Data from minors.

12. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

13. Your Rights

Subject to applicable law, you may request:

• Access to your Personal Data
• Correction of inaccurate information
• Deletion of your Personal Data

Requests may be submitted to ops@wishjunkremoval.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date. Continued use of the Service after changes are posted constitutes acceptance of those changes.

15. Contact Information