Terms & Conditions

1. Definitions

• Customer means any individual or entity that requests, books, or receives services from the Company.
• Services means junk removal, light demolition, hauling, moving help, labor tasks, and related work performed by the Company.
• Site means the property or location at which Services are performed.
• Quote means a price estimate provided by the Company for requested Services.

2. Services

The Company provides junk removal and related labor services to residential and commercial customers in Connecticut. Services are subject to crew availability, site conditions, vehicle capacity, and disposal facility access.

We reserve the right to decline or discontinue any job that presents a safety hazard, involves prohibited materials, or that we are not licensed or equipped to perform.

3. Quotes and Pricing

Quotes provided by phone, text, email, or through the online form are estimates based on the information supplied by the Customer. Final pricing is confirmed on site, before work begins, once the crew has assessed the actual volume, weight, access, and labor required.

If the on-site assessment differs materially from the information supplied, the Company will present a revised price for approval. The Customer may accept the revised price or decline the work at no charge.

Quotes are free and carry no obligation.

4. Scheduling, Access, and Cancellations

• Appointment windows are estimates and may shift due to traffic, weather, or preceding jobs.
• The Customer must provide safe, lawful, and unobstructed access to the Site and to the items being removed.
• The Customer must have the authority to dispose of the items presented for removal.
• Cancellations or rescheduling should be communicated as early as reasonably possible.
• If the crew arrives and cannot access the Site, or the Customer is unavailable, a trip fee may apply.

5. Prohibited and Non-Acceptable Items

For safety and legal compliance, we cannot accept certain materials, which may include:

• Hazardous waste, chemicals, solvents, and pesticides
• Asbestos and asbestos-containing materials
• Medical, biological, or contaminated waste
• Flammable or explosive materials, including fuel and propane tanks
• Wet paint and certain automotive fluids
• Any item whose disposal is restricted by applicable law

If prohibited items are discovered during a job, the crew may leave those items on Site and adjust the scope and price accordingly.

6. Customer Responsibilities

• Identify clearly which items are to be removed and which are to remain.
• Remove personal valuables, documents, and data-bearing devices before the crew arrives.
• Disclose any known hazards at the Site, including structural, electrical, or pest issues.
• Secure pets and keep children clear of the work area.
• Obtain any permits, HOA approvals, or building management authorizations required.

Items removed by the Company are considered abandoned by the Customer and will not be returned.

7. Payment Terms

Payment is due upon completion of the Services unless otherwise agreed in writing. Accepted payment methods are communicated at the time of booking. Card payments are handled by third-party payment processors; the Company does not store full payment card numbers.

Amounts remaining unpaid after the due date may accrue reasonable late charges and collection costs to the extent permitted by law.

8. SMS Terms and Conditions

This section governs text (SMS/MMS) messages sent by Wish Junk Removal. It applies in addition to, and does not limit, our Privacy Policy.

8.1 SMS for Consent Communication

8.2 Types of SMS Communications

If you opt in to receive messages from Wish Junk Removal, you may receive texts about:

• Quote requests, estimates, and pricing follow-ups
• Appointment confirmations, reminders, and scheduling changes
• Crew arrival and job status notifications
• Post-service follow-up and invoicing information
• Replies to customer support questions you send us

Standard message rates may apply.

8.3 Message Frequency

You may receive approximately 2 to 4 SMS messages per month, depending on your service activity. Message frequency may vary.

8.4 Carrier Charges

Message and data rates may apply based on your mobile carrier and location. Wish Junk Removal is not responsible for charges billed by your wireless provider. Wireless carriers are not liable for delayed or undelivered messages.

8.5 Opt-In Methods

You can opt in to receive SMS messages from us via the following methods:

• By checking the SMS consent box when submitting the online quote form on our website
• By sending a text message to our business number at (203) 404-4609
• By providing written or electronic consent
• By providing verbal consent where permitted by applicable law

Consent to receive SMS messages is not a condition of purchase or of receiving any service.

8.6 Opt-Out Instructions

You may opt out at any time by replying STOP to any message. You will receive a single confirmation message, and no further texts will be sent. To resume receiving texts, reply START.

8.7 Help

If you need assistance, reply HELP to any message, call us at (203) 404-4609, or email ops@wishjunkremoval.com.

8.8 Disclosures

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to cancel.
• Reply HELP for assistance.
• Visit our website to review our Privacy Policy and Terms of Service.

9. Use of the Website

You agree not to use the Service to transmit unlawful content, interfere with its operation, attempt unauthorized access, or scrape or reproduce its content for commercial purposes without written permission.

All content on the Service, including text, photographs, graphics, logos, and layout, is the property of the Company or its licensors and is protected by applicable intellectual property law.

10. Disclaimers

The Service and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that quotes displayed or communicated through the Service will be free of error.

11. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to the Service or the Services.

To the maximum extent permitted by law, the Company’s total aggregate liability arising out of any job shall not exceed the amount paid by the Customer for that job.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless the Company, its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses arising from your breach of these Terms, your misrepresentation of the items or conditions at the Site, or your violation of applicable law.

13. Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict of law rules. Any dispute arising under these Terms shall be brought in the state or federal courts located in Connecticut, and you consent to the jurisdiction of those courts.

14. Severability

If any provision of these Terms is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised Effective Date. Continued use of the Service after changes are posted constitutes acceptance of those changes.

16. Contact Information